Crust & Cup is a bakery-café and catering business run by Cagla B., owner and chef. Like most independent operators, she was doing everything herself — baking, managing staff, and trying to answer every call and email in between.
## The problem: missed inquiries after hours
Catering inquiries don't arrive on a schedule. They come in at 9pm on a Sunday, during the lunch rush, or while the owner is elbow-deep in dough. Every missed call was a potential event lost to whichever competitor picked up first.
- Calls went to voicemail during service hours
- Email quotes took a day or more to send
- Follow-ups slipped through the cracks entirely
## The fix: an AI team that answers everything
Crust & Cup set up Toozy in a single evening — menu uploaded, phone number connected, calendar and payments linked. By the next morning, every channel was covered 24/7.
Now, when a customer calls after close, Toozy answers, captures the event details, and sends a quote. When someone fills out the website form, they get a response in minutes instead of days. And every lead gets followed up automatically until they book or decline.
## The results: 34% revenue growth in 90 days
Within three months, Crust & Cup saw:
- 34% revenue growth, driven mostly by catering bookings that would previously have been missed
- Every inquiry answered — nights, weekends, and holidays included
- Quotes delivered in minutes instead of days
- Zero leads lost to forgotten follow-ups
## In her words
"A client told me they booked because we were the only one who answered at 9pm on a Sunday. That wasn't me. That was Toozy."
— Cagla B., Owner & Chef, Crust & Cup
## Want the same for your restaurant?
Upload your menu, connect your channels, and your AI team goes live. Book a demo at toozy.ai and see how it works on your own menu.
Learn more about AI catering software from Toozy.ai, or book a free demo to see how it works.